Tidio

Tidio: Smart Chat for E-commerce

Tidio has established itself as one of the most popular live chat solutions for SMBs and e-commerce businesses, with over 300,000 websites using the platform. Founded in 2013 in Poland, the company has evolved to integrate advanced AI features with Lyro, its intelligent conversational agent.

Professional Live Chat

The Tidio chat widget installs in minutes on any website (WordPress, Shopify, WooCommerce, Wix, etc.). Customizable to your brand colors, it engages visitors at the right moment with proactive messages.

Lyro: The AI Conversational Agent

Lyro is Tidio's AI chatbot that automatically answers your customers' frequently asked questions. Based on machine learning, it understands conversation context and provides relevant responses without human intervention. Ideal for:

• Answering questions about orders
• Providing product information
• Handling delivery tracking requests
• Qualifying incoming leads

Automations and Flows

Create automated scenarios without code using the visual flow editor. Trigger actions based on visitor behavior:

• Cart abandonment
• Pages visited
• Time spent on site
• Specific actions

E-commerce Integrations

Tidio natively integrates with major e-commerce platforms:

• Shopify: Access to order and customer data
• WooCommerce: Automatic synchronization
• BigCommerce, Magento, PrestaShop: Connectors available

Multi-Channel Management

Centralize all your conversations from a single interface:

• Live chat on your site
• Messenger (Facebook/Instagram)
• Email
• WhatsApp (on higher plans)