The leading customer service platform with built-in AI for exceptional experiences
Origin
🇺🇸United States
Supported languages
15 languages
Ideal for
Origin
🇺🇸United States
Supported languages
15 languages
Ideal for
About Zendesk
Introduction
Zendesk is the most widely used customer service platform in the world, serving over 100,000 businesses. It centralizes all support channels (email, chat, phone, social media) in a unified interface.
What is Zendesk?
Zendesk is a cloud-based customer service and engagement solution created in 2007. It offers a complete suite including ticketing, live chat, help center, knowledge base, and analytics, all enhanced by artificial intelligence.
Key Features
Omnichannel ticketing system, AI chatbot and virtual agents, self-service knowledge base, intelligent ticket routing, workflow automation, advanced reporting and analytics, marketplace with 1,500+ apps.
Who is it for?
Zendesk is designed for businesses of all sizes looking to professionalize their customer support. From startups to enterprises, each plan is adapted to specific needs.
Integrations
Over 1,500 apps on the marketplace: Salesforce, Slack, Shopify, Jira, Microsoft Teams, HubSpot, Stripe, and many tools via REST API.
Conclusion
Zendesk remains the industry standard for customer service, with increasingly integrated AI and proven scalability.
- Industry leader with 100K+ customers
- Complete unified omnichannel support
- Built-in AI for chatbots and routing
- 1,500+ apps on marketplace
- Powerful self-service knowledge base
- Very detailed reporting and analytics
- Proven scalability for all sizes
- High pricing that scales quickly
- Complex initial setup
- Paid add-ons for advanced features
- Zendesk support sometimes slow
Features
Pricing
- Ticketing omnicanal
- Chat en direct
- Centre d'aide
- Automatisations basics
- Reporting standard
- Tout Suite Team +
- Formulaires de ticket multiples
- SLA
- Satisfaction client (CSAT)
- Support multilingue
- All previous plan +
- Routing intelligent
- Analytics advanced
- Conversations secondaires
- Roles custom
- All previous plan +
- Sandbox
- AI advanced
- SLA custom
- Dedicated support
- 99.9% SLA garanti
- Ticketing omnicanal
- Chat en direct
- Centre d'aide
- Automatisations basics
- +1 more...
- Tout Suite Team +
- Formulaires de ticket multiples
- SLA
- Satisfaction client (CSAT)
- +1 more...
- All previous plan +
- Routing intelligent
- Analytics advanced
- Conversations secondaires
- +1 more...
- All previous plan +
- Sandbox
- AI advanced
- SLA custom
- +2 more...
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